Accommodations

El Dorado Royale

El Dorado Royale, by Karisma, is an adults-only paradise where everything is designed to help you slow down, relax, and savor every moment of your vacation.

El Dorado Casitas Royale

El Dorado Casitas Royale is a private enclave dedicated to providing an even higher level of luxury and personal attention. You're free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.

Generations

Welcome to the quintessential family resort - the All Suite, All Butler, All Gourmet Generations Riviera Maya. Guests ages 18 and over also enjoy full privileges at El Dorado Casitas Royale and El Dorado Royale, our adults-only sister properties located right next door.

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All rates include:

• All-inclusive meal plan
• Room taxes, service fees, and gratuities 
• Access to 2019 iBuumerang Cancun Experience events 

Flights

Transportation

Airfare is not included in this package therefore you are responsible for your own transportation. 

​You must email your flights to xp@xstreamtravel.com no later than 03/018/2019, otherwise the included transfers may be forfeited and at your own expense. 

Transfers are not included in the pricing structure, but are mandatory and will be added to your total. The mandatory round trip shared ride transfers are $20.00 per person and will be added to your total. 
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You need to arrive at the Cancun airport (CUN) on the date of your hotel check-in to utilize the included transfer service.

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​Travel Protection Plan

The Travel Protection Plan reimburses you for any cancellation penalties incurred if you cancel your trip prior to your originally scheduled flight departure time, less the cost of the insurance plan and first deposit. 
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The Travel Protection Plan must be purchased at the time of deposit and cannot be added once deposit is made. 

Payment Schedule

Full payment is due at the time of booking. 

​*Full payment is due at the time of booking due to the quickly approaching travel date

Please note:

• Should you choose to purchase travel insurance, the cost is due at the time of your initial deposit - please see the pricing information above - the travel insurance plan cannot be added after deposit is made
• Full room total based on occupancy is required at the time of booking - if you and your roommate(s) are paying separately for one room, you will be registered as a single at the single rate until your roommate(s) register. Please make sure you state your roommate(s) name at the time of booking. 
• A valid passport is required for each person traveling to Mexico​ - passport must be valid 6 months after travel date

Cancellation Guidelines

The first deposit and cost of travel protection are non-refundable. ​All payments are non-refundable unless the Travel Protection Plan is purchased at the time of booking. ​

Important Information to Know

• A valid passport is required for each person traveling to Mexico - passport must be valid 6 months after travel date
• Airfare is not included
• Transfers are mandatory and will be added to your total - round trip transfers are $20.00 per person
• Travel protection is optional and must be purchased at the time of booking / with your initial deposit
• A $25 fee will be applied for each document replacement once original documents have been issued. 
• Bedding requests are based on availability at time of check-in and are not guaranteed - only bedding requests that are guaranteed are those room categories that specify the bedding in the name of the room category when purchased
• All rates are based on US dollars and are only valid for citizens of the United States. Prior notification of any NON-US citizens traveling with the group will be required and may be subject to increased rates.  
• Guests booked at El Dorado Casitas have access to indoor/outdoor facilities across El Dorado Royale & Casitas Royale
• Guests ages 18+ booked at Generations have access to indoor/outdoor facilities across El Dorado Royale & Casitas Royale​

Hotel Advisories: 

• Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
• Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
• The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination, the area, and its surroundings.
• El Dorado Royale has announced temporary closure of La Isla International restaurant and Gaucamayas Theater (both are closed due to renovations and maintenance). The dining and entertainment will not be affected by this work since the hotel continues to provide several dining options and the same entertainment schedule (in the ballroom). All other resort facilities will operate as normal. Please note renovation dates are subject to change at any time without prior notification.

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email

xp@xstreamtravel.com

phone

469.906.2882